# Comeback Desk > Comeback Desk is an AI follow-up and past-client reactivation service for med spas. It replies to every new inquiry within minutes, follows up until the lead books or says no, and invites lapsed clients back when they're due, using message templates the spa owner approves. Tagline: "Every lead followed. Every client invited back." Website: https://comebackdesk.com/ Contact: snapshot@comebackdesk.com Presented by Crown & Key (https://www.crownandkeypartners.co) ## Who it's for Med spa owners whose front desk is too busy to follow up consistently with new inquiries, consult leads, open quotes, and past clients who haven't rebooked. It is not a marketing agency: it does not run ads or buy leads. It works the inquiries and past clients the spa already has. ## How it works 1. We connect to what you already use. We sync with your booking software (we start with Boulevard, Vagaro, and Mindbody), your web forms, and your business inbox. We clean up the list and set aside anyone who hasn't agreed to be contacted. 2. You approve the playbook. We write the messages in your spa's voice: replies to new inquiries, consult follow-ups, and invitations to come back. You approve every template and every offer before anything goes out. Nothing changes without your sign-off. 3. New leads get answered fast and followed up properly. When an inquiry comes in, it gets a reply within minutes, then a short, polite sequence by text and email until the person books, says no, or asks us to stop. 4. Lapsed clients get invited back on schedule. We group past clients by what they had done and how long it's been, then send each group a timely, approved invitation. Messages never mention treatment details. 5. Appointments land on your calendar. When someone wants to book, they're booked straight into your system with a confirmation. Reschedules are handled too. 6. You see what happened. A short weekly summary and a monthly report: messages sent, replies, appointments booked, and revenue from those bookings where your data shows it. Medical questions, complaints, pricing exceptions, and upset clients are flagged to a person right away. The system does not give medical advice. ## Compliance - Texts only go to people who opted in; STOP is honored immediately and permanently. - Quiet hours in the client's local time. - Texting lines are registered (10DLC) before sending. - No treatment details in messages. - Before we handle any patient information, the right HIPAA agreements are put in place. - If someone asks whether they're talking to an assistant, the answer is yes. ## Offer and pricing - Setup: $1,500 one time (booking software, form, and inbox connection; list cleanup and consent check; message playbooks approved by the owner; texting registration and email sending setup). - Monthly: $1,250 per month, 3-month minimum, then month to month with 30 days' notice. - Guarantee: a target number of booked appointments for the first 60 days is agreed in writing at onboarding. If it is missed, month 3 is free. - Founding clients: the first 10 clients lock in this pricing in exchange for a case study and introductions if they're happy. ## Free Reactivation Snapshot A free, no-obligation estimate with instant results. The spa answers 5 quick questions with ballpark numbers and no patient data: total clients, clients not seen in 6+ months, average visit value, new leads per month, and booking software. The Snapshot then shows an estimated range of how many past clients and leads could be won back and what that could be worth, clearly marked as an estimate based on planning assumptions, not a guarantee or a measured result. Request it at https://comebackdesk.com/ (the "Get My Free Reactivation Snapshot" button). ## Legal - Privacy Policy: https://comebackdesk.com/privacy - Terms of Service: https://comebackdesk.com/terms - Earnings and Results Disclaimer: https://comebackdesk.com/disclaimer ## Booking software Starts with Boulevard, Vagaro, and Mindbody; others can often work from regular exports. ## FAQ ### Is this a marketing agency? No. We don't run ads or buy leads. We work the inquiries and past clients you already have. ### Will my clients know it's automated? Messages come from your business, in your voice, using templates you approved. If someone asks whether they're talking with an assistant, we tell them yes. ### What if someone asks a medical question? It goes to your team right away. The system only answers from an approved list of general questions like hours, location, and how to book. It doesn't give medical advice, quote unapproved prices, or discuss treatment details. ### Which booking software do you work with? We start with Boulevard, Vagaro, and Mindbody. If you use something else, ask. We can often work from regular exports at first. ### Do I have to give you access to patient records? For the free Snapshot, no. It's five quick questions with ballpark numbers. We never ask for patient data in the Snapshot, and before we handle any patient information we put the right HIPAA agreements in place. After that, we only use what we need to schedule and send messages. ### What about texting laws? We only text people with documented consent, honor STOP immediately, respect quiet hours, and register your texting line before sending. We'll walk you through our consent rules at onboarding. ### What do you need from me? About an hour at setup to approve messages and offers, and quick approvals when you want to change an offer. After that, you mostly read the weekly summary. ### Can I offer discounts? Yes, within limits you set. Anything above your limit waits for your approval. ### What happens after the 3-month minimum? It's month to month. You can cancel with 30 days' notice. ### How is "booked appointment" counted for the guarantee? We define it together in writing before launch. That way we both read the report the same way.